Catalog, orders and retail

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1. 1Retail views and task groups
2. 2Product and stock overview
3. 3Publication and fulfilment state

• Maintain one product source with store-specific listings.
• Prevent unavailable stock from being promised to customers.
• Process orders, exceptions and returns with traceable status changes.

Workflow

1. 1

   Create or update the product master and variants.

2. 2

   Set price, stock, images and channel availability for the store.

3. 3

   Review and publish the intended storefront release.

4. 4

   Process new orders through fulfilment and customer communication.

5. 5

   Record returns, adjustments and resulting stock movements.

Build reusable product data

Separate shared product facts from the listing sold by one store.

• Use variants for meaningful choices such as size or format.
• Add multiple inspection-ready images.
• Keep tax, unit and compatibility data structured.

Control real availability

Stock balances, reservations and channel rules decide whether an item can be promised.

• Reconcile on-hand and reserved quantities.
• Use explicit sold-out states instead of deleting history.
• Review publication impact before releasing a change.

Complete the fulfilment loop

Orders move through owned statuses with customer-visible updates and internal evidence.

• Assign the correct pickup, delivery or shipping workflow.
• Use exception reasons instead of free-form status changes.
• Return accepted items into the right stock disposition.

Permissions and boundaries

• Catalog, price, stock and order permissions can be assigned separately.
• Published releases are immutable evidence; corrections create a new version.
• Stock reservations may not exceed available on-hand stock.

When it goes wrong