Learn How to Use the System
Complete guide to all Order Management System features, including 13 store templates, admin tools, and store portal workflows
All Features
13 Beautiful Templates
Classic RTL, Modern Grid, Minimalist List, Dark Modern, Aurora Flow, Editorial Canvas, Glass Terrace, Neo Night, Market Mosaic, Solar Dune, Mono Atelier, Orbit Bloom, and Copper Ledger
Custom Branding
Customize colors, upload logo and product images
Bilingual Support
Full Arabic & English with RTL/LTR layouts
Online Ordering
Shopping cart with WhatsApp notifications
Delivery & Pickup
Configurable delivery zones and costs
Product Options
Sizes, colors, extras with price modifiers
Promotions & Discounts
Time-limited promotions with start/end dates
Reservations
Table booking system
Store Dashboard
KPIs, sales trends, low stock alerts
Team Management
Employees, roles, and vacation tracking
Inventory System
Track stock levels and alerts
POS & Sales
Full POS with thermal receipt printing
Order Display
Real-time order display for staff (Kitchen/Job/Order tracking)
Cash Register
Day open/close with cash counting
Expense Tracking
Track rent, energy, supplies & more
Safes Management
Store cash in multiple safes, deposits, withdrawals & transfers
Customer CRM
Customer database, VIP status, loyalty points
Store-specific Loyalty
Stores opt in, set point thresholds, and redeem discounts only in their own store
Consumer Accounts
Login via WhatsApp OTP, auto-fill orders, saved addresses
PDF Reports & Exports
Export PDF (80mm/A4) & Excel reports
Order Receipt Print
80mm thermal printer support
Real-time Notifications
Audio alerts for new orders
Cloud Storage
DigitalOcean Spaces for images
QR Code Generator
Generate QR codes for your store
Store Map
Show your store on interactive map
Audit Logging
Track all changes and actions
Mobile Responsive
Works on all devices
Messages System
Store to admin communication with unread badge
Customer Reviews
Collect customer feedback and ratings
Portal Quick Search
Find admin and business portal features, buttons, and sections
Intro Screen
Optional storefront landing screen before customers browse
Multiple Phone Numbers
Add named contact numbers while keeping one WhatsApp number
Multiple Item Photos
Upload, replace, show, and remove up to 3 photos per item
Item Search & Reorder
Search products and drag-and-drop their storefront order
Item Autosave
Autosave dirty item changes with status, conflict, and offline handling
Delete Confirmation & Undo
Confirm item, category, and photo deletes with undo for accidental changes
Store Type Control
Set the store type from admin and business portal
Storefront Hero
Manage public hero badge, intro text, and store presentation
Storefront Sharing
Share storefront links and QR codes
Payment Lifecycle & Proofs
Track pending, uploaded, verified, rejected, and refunded payments
Content Translation
Translate item names, labels, intro copy, and active-language content
Consumer Privacy
Data export, communication preferences, and account deletion
Favorites & Reorder
Consumer favorites, saved addresses, and quick reorder
Review Management
Moderation, sentiment overview, and quick follow-up actions
Search & Discovery
Public filters for near me, open now, categories, and popular stores
Operations Monitoring
Trend exceptions, WhatsApp failures, order failures, uptime, and store health
Background Jobs
Retries, cleanup, notifications, exports, and periodic checks
Roles & Permissions
Owner, manager, staff, and read-only support access
Safe Store Deletion
Visible admin delete action with confirmation and audit trace
Currency-aware Excel
Import price columns such as Price (EUR) with the correct currency
Feature Flags
Enable/disable features per store with auto-notifications
Excel Import/Export
Bulk product management
Portal Page Guide
Use these notes to understand what each admin or business portal page changes before you save.
Admin Panel
General
Manage store basics and contact details
Changes here affect: Public storefront, Contact buttons and opening hours, and Delivery checkout and booking forms
Open how-to guideTemplate
Manage storefront design and presentation
Changes here affect: Public storefront and Template layout and visual branding
Open how-to guideColors
Manage storefront design and presentation
Changes here affect: Public storefront and Template layout and visual branding
Open how-to guideCategories
Manage product structure and merchandising
Changes here affect: Product cards and item detail views
Open how-to guideProducts
Manage product structure and merchandising
Changes here affect: Product cards and item detail views and Inventory tracking and low-stock alerts
Open how-to guidePromotions
Manage product structure and merchandising
Changes here affect: Discounts and promotion visibility and Public storefront
Open how-to guideLanguage
Manage language availability and localized content
Changes here affect: Language choices across the storefront and portal
Open how-to guideDelivery
Manage delivery, pickup, and reservations
Changes here affect: Delivery checkout and booking forms
Open how-to guideAbout
Manage store story and informational content
Changes here affect: About page and premium hero content and Public storefront
Open how-to guideReservations
Manage delivery, pickup, and reservations
Changes here affect: Delivery checkout and booking forms
Open how-to guideOrders
Review orders and staff-facing order workflows
Changes here affect: Order queues and order display workflows
Open how-to guideCustomers
Manage customer relationships and loyalty data
Changes here affect: Customer CRM and loyalty activity
Open how-to guideRevenue
Review analytics, trends, and performance
Changes here affect: Analytics dashboards and reporting widgets
Open how-to guideAnalytics
Review analytics, trends, and performance
Changes here affect: Analytics dashboards and reporting widgets
Open how-to guideUsers
Manage users, roles, and access
Changes here affect: User access and team permissions
Open how-to guideMessages
Manage messages, notifications, and outreach
Changes here affect: Admin inboxes and WhatsApp notifications
Open how-to guideFeatured
Manage visibility, featuring, and shared access
Changes here affect: Homepage features and shared store links
Open how-to guideHomepage
Manage visibility, featuring, and shared access
Changes here affect: Homepage features and shared store links
Open how-to guideQR Codes
Manage visibility, featuring, and shared access
Changes here affect: Homepage features and shared store links
Open how-to guideBilling
Manage billing and subscription controls
Changes here affect: Subscription status and billing controls
Open how-to guideStats
Review analytics, trends, and performance
Changes here affect: Analytics dashboards and reporting widgets
Open how-to guideMonitoring
Manage monitoring, backups, and operational safety
Changes here affect: Backups, health checks, and incident follow-up
Open how-to guideStore Features
Manage feature availability and platform controls
Changes here affect: Store feature toggles and global defaults
Open how-to guideReviews
Manage reviews and follow-up actions
Changes here affect: Review moderation and customer responses
Open how-to guideSystem Features
Manage feature availability and platform controls
Changes here affect: Store feature toggles and global defaults
Open how-to guideGlobal Override
Manage feature availability and platform controls
Changes here affect: Store feature toggles and global defaults
Open how-to guideAdmins
Manage users, roles, and access
Changes here affect: User access and team permissions
Open how-to guideConsumers
Manage consumer accounts and saved preferences
Changes here affect: Consumer accounts and saved preferences
Open how-to guideMessage Limits
Manage messages, notifications, and outreach
Changes here affect: Admin inboxes and WhatsApp notifications
Open how-to guideLoyalty Points
Configure store-specific loyalty redemption rules
Changes here affect: Checkout discounts and loyalty points for the selected store only
Open how-to guideBackups
Manage monitoring, backups, and operational safety
Changes here affect: Backups, health checks, and incident follow-up
Open how-to guideStore Portal
Dashboard
Review analytics, trends, and performance
Changes here affect: Analytics dashboards and reporting widgets
Open how-to guideGeneral
Manage store basics and contact details
Changes here affect: Public storefront, Contact buttons and opening hours, and Delivery checkout and booking forms
Open how-to guideLanguage
Manage language availability and localized content
Changes here affect: Language choices across the storefront and portal
Open how-to guideMap
Manage map visibility and location details
Changes here affect: Map visibility and location details
Open how-to guideActivity
Review audit history and operational activity
Changes here affect: Audit history and operational timelines
Open how-to guideAbout
Manage store story and informational content
Changes here affect: About page and premium hero content and Public storefront
Open how-to guideReviews
Manage reviews and follow-up actions
Changes here affect: Review moderation and customer responses
Open how-to guideIntro Screen
Manage intro-screen first impressions
Changes here affect: Intro screen and first-visit experience
Open how-to guideTemplate
Manage storefront design and presentation
Changes here affect: Public storefront and Template layout and visual branding
Open how-to guideColors
Manage storefront design and presentation
Changes here affect: Public storefront and Template layout and visual branding
Open how-to guideCategories
Manage product structure and merchandising
Changes here affect: Product cards and item detail views
Open how-to guideProducts
Manage product structure and merchandising
Changes here affect: Product cards and item detail views and Inventory tracking and low-stock alerts
Open how-to guidePromotions
Manage product structure and merchandising
Changes here affect: Discounts and promotion visibility and Public storefront
Open how-to guideInventory
Manage product structure and merchandising
Changes here affect: Inventory tracking and low-stock alerts
Open how-to guideOrders
Review orders and staff-facing order workflows
Changes here affect: Order queues and order display workflows
Open how-to guideOrder Display
Review orders and staff-facing order workflows
Changes here affect: Order queues and order display workflows
Open how-to guideDelivery
Manage delivery, pickup, and reservations
Changes here affect: Delivery checkout and booking forms
Open how-to guideReservations
Manage delivery, pickup, and reservations
Changes here affect: Delivery checkout and booking forms
Open how-to guideTeam
Manage users, roles, and access
Changes here affect: User access and team permissions
Open how-to guideSales
Manage finance operations and reporting
Changes here affect: Sales, cash register, expenses, safes, and receipts
Open how-to guideCash Register
Manage finance operations and reporting
Changes here affect: Sales, cash register, expenses, safes, and receipts
Open how-to guideExpenses
Manage finance operations and reporting
Changes here affect: Sales, cash register, expenses, safes, and receipts
Open how-to guideSafes
Manage finance operations and reporting
Changes here affect: Sales, cash register, expenses, safes, and receipts
Open how-to guideProfit
Review analytics, trends, and performance
Changes here affect: Analytics dashboards and reporting widgets
Open how-to guideReceipt
Manage finance operations and reporting
Changes here affect: Sales, cash register, expenses, safes, and receipts
Open how-to guideManage messages, notifications, and outreach
Changes here affect: Admin inboxes and WhatsApp notifications
Open how-to guideConsumer Messages
Manage messages, notifications, and outreach
Changes here affect: Consumer accounts and saved preferences
Open how-to guideCustomers
Manage customer relationships and loyalty data
Changes here affect: Customer CRM and loyalty activity
Open how-to guide